Returns & refunds

If you bought a product from us and it is not right, send it back within 30 days of the day it reached you. Unopened and unused, you get the full price back. No restocking fee, and nothing to pay to return it.

We would rather you asked first, though. Tell us what the car is doing and we will usually know whether the product is wrong or the method is — and that costs you nothing at all.

An opened bottle that simply was not for you is not something we can resell, so we cannot take it back as a change of mind.

A faulty product is different. If it arrived damaged, if it is the wrong item, or if it does not do what we said it does, it comes back opened or not — and we replace it or refund it in full. That one is on us, not on you.

Call (210) 663-8265 or email carlos@sotadetail.com and tell us what you are returning and why. There is no form and no ticket number.

We are mobile, so there is no counter to queue at. We will either collect it on the next job near you or arrange the post. Either way it is free.

Once the product is back with us the refund goes to the original payment method within 5 working days. Your bank may take a few days more to show it.

We refund the price you paid. If we got the order wrong, we cover the return cost too.

A detail is a booked service, not a product, so there is nothing to send back. Cancel or move a booking free with 24 hours notice.

If we have finished a detail and you are not happy with the work, call the same day and tell us. We would rather come back and put it right than argue about a refund.